Ya Know What Chaps My Hide?
Actually, a lot of things, but today let's focus in on one thing in particular.
How many times have I been to the commissary here in Newport? Seriously. We've been here for almost one year, and many weeks I have gone more than once in a seven day period. So, let's take a guess at approximately 50 times.
I like the commissary here, even though the produce is sometimes a little questionable and there are always people in there who insist on going against the traffic flow. Also, lots of people who park their carts obliviously in the middle of the aisle or walk out in front of you as you are desperately trying to keep a full cart and two toddlers under control.
Focus, Rachel. OK, so I'm guessing right around 50 times. And for 49 of the 50 times, I have gone to the checkout, had all my items scanned, submitted my coupons (this week, $13 worth), gotten the total, swiped my ATM card, ENTERED MY PIN, pushed NO, NO, NO, YES, MAYBE, NO, POSSIBLY (is it me or are there just too many dang questions?), gotten the slip and left.
Today, I had a clerk I've never seen. She was a bit abrupt, which is not the norm at the Newport commissary. Most of the ladies there are engaging and friendly and clearly enjoy what they do.
When it comes time to swipe my card, I swipe it and immediately the screen says "READY" (as in, back to the original, pre-swipe screen).
Clerk: "Ma'am, you need to enter your PIN" (in tone of voice meaning DUHHHHHH....).
Me: "It says "ready"...usually it says "enter your PIN" when it's time to enter your PIN."
Clerk: "No, none of these machines has ever said that. You just need to enter your PIN."
Me: (for once saying something to that kind of outright crap): "Um, I've been to this commissary at least 50 times and 49 of the 50 times, the machine has said "enter your PIN", so..." (in tone of voice meaning, whatever, you are full of baloney).
I'm sorry, but that is just so annoying to me. It's happened before where suddenly they institute some new policy about coupons and act like it has been their policy all along, like you haven't been doing the thing they changed for the last eight months. Grrr!
Whatever happened to "the customer is always right?"
How many times have I been to the commissary here in Newport? Seriously. We've been here for almost one year, and many weeks I have gone more than once in a seven day period. So, let's take a guess at approximately 50 times.
I like the commissary here, even though the produce is sometimes a little questionable and there are always people in there who insist on going against the traffic flow. Also, lots of people who park their carts obliviously in the middle of the aisle or walk out in front of you as you are desperately trying to keep a full cart and two toddlers under control.
Focus, Rachel. OK, so I'm guessing right around 50 times. And for 49 of the 50 times, I have gone to the checkout, had all my items scanned, submitted my coupons (this week, $13 worth), gotten the total, swiped my ATM card, ENTERED MY PIN, pushed NO, NO, NO, YES, MAYBE, NO, POSSIBLY (is it me or are there just too many dang questions?), gotten the slip and left.
Today, I had a clerk I've never seen. She was a bit abrupt, which is not the norm at the Newport commissary. Most of the ladies there are engaging and friendly and clearly enjoy what they do.
When it comes time to swipe my card, I swipe it and immediately the screen says "READY" (as in, back to the original, pre-swipe screen).
Clerk: "Ma'am, you need to enter your PIN" (in tone of voice meaning DUHHHHHH....).
Me: "It says "ready"...usually it says "enter your PIN" when it's time to enter your PIN."
Clerk: "No, none of these machines has ever said that. You just need to enter your PIN."
Me: (for once saying something to that kind of outright crap): "Um, I've been to this commissary at least 50 times and 49 of the 50 times, the machine has said "enter your PIN", so..." (in tone of voice meaning, whatever, you are full of baloney).
I'm sorry, but that is just so annoying to me. It's happened before where suddenly they institute some new policy about coupons and act like it has been their policy all along, like you haven't been doing the thing they changed for the last eight months. Grrr!
Whatever happened to "the customer is always right?"
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Anne Glamore